Get Down Memphis

We are excited for you to join our team! Please email all resume submission to Christine Taylor, taylor [at] downtownmemphis [dot] com, and indicate which job you're applying for.

All persons employed by the Downtown Memphis Commission after October 24, 2002, shall be required to live and maintain a residence within the boundaries of Shelby County, provided however, that all such employees shall have six months from their date of employment to establish such residency, and provided further that the Downtown Memphis Commission may, upon good cause shown, exempt any employee from compliance with this policy.

Blue Suede Brigadier (Lead)

The Downtown Memphis Commission (DMC) is seeking a Lead for our Blue Suede Brigadier program on a full-time basis. 

Job Summary:

Under the supervision of the Downtown Memphis Commission Director of Safety & Hospitality.  The  Lead Brigadier will be the immediate Supervision to the members of the Blue Suede Brigade Program.  Lead Brigadier will ensure they offer the support needed in all areas and be an integral part of the Program needs.  Lead will also be responsible for patrolling Downtown Memphis as hospitality and safety ambassadors for the City of Memphis and Downtown; serving as supplemental eyes and ears for the business community and law enforcement agencies; and monitoring environmental conditions in the Downtown area. 

Essential Functions:

  • The delivery of the service and positive interaction with our customers is critical to the completion of all the tasks within this job description.  The ability to greet all visitors, stakeholders, Tourists, and residents; while continuously maintaining the standards of excellence in presentation and professionalism.  This is also a requirement of the BSB staff.
  • In performing job functions, duties, or tasks employees are required to know and follow safe work practices and to be aware of company’s policies and procedures related to job safety, including safety rules and regulations.
  • Assist in training of Blue Suede Brigadiers
  • Provide information on activities, services, history, development and other facts about Downtown
  • Observe and report safety and environmental issues and general street activity
  • Maintain routine two-way radio contact with  brigadiers and, as needed communication with  the Memphis Police Department’s North Main Station Precinct
  • Report and react to emergency situations appropriately
  • Daily inspection of all equipment and Staff uniform appearance. Equipment operation will include use of portable radios, telephones, portable tablets and other tools.  This includes bikes and segways.
  • Inspect Patrol Zones as scheduled and Daily Briefings with Staff to outline tasks and responsibilities.
  • Ensure that staff punch in and out for their scheduled shifts accurately  for every shift
  • Visit businesses to provide, and share, appropriate information, and maintain positive relationships
  • Assign work areas for Brigadiers to patrol
  • Ensure the patrol area is provided with high-quality security services to protect people and property
  • Effectively patrol the area on a bicycle, Segway or on foot
  • Report safety concerns, security breaches and unusual circumstances verbally and in writing
  • Handle security issues and emergency situations according to protocol
  • Monitor closed circuit television systems and alarms
  • Use web-based incident reporting software via handheld device (training provided)
  • Monitor compliance with parking, vending, Main Street Mall access, and other City ordinances
  • Issue city parking citations on Main Street and connecting streets/alleys
  • Assist with distribution of correspondence and materials to Downtown locations
  • Other duties as assigned by Director of Safety and Hospitality

Position Requirements:

  • Ability and willingness to walk up to an eight-hour patrol beat outdoors in all types of weather
  • Encourage BSB with an outgoing and friendly disposition; ability to work with diverse groups of people
  • Ability to Lead team with  flexibility  in an ever-changing environment; adapt well to different situations and under pressure
  • Ability to lift 50lbs
  • Ability to Lead/Supervise in a team-oriented atmosphere
  • Basic knowledge of and interest in Downtown and the City of Memphis (or ability to obtain/retain this knowledge)
  • Good interpersonal, oral, and written communication skills
  • Physically capable of bicycle and Segway patrol (training provided) for several hours at a time
  • Active Tennessee Security Guard License preferred (DMC will assist to acquire)
  • Previous Supervisory experience in  security, military or law enforcement experience preferred
  • Previous security supervisory experience , military or law enforcement experience,  is REQUIRED for BSB Lead positions
  • Neat and professional appearance
  • Ability to handle emergency situations efficiently and effectively
  • Stable and dependable work history with references
  • Satisfactory completion of a background security check
  • Willing to submit to substance screening at time of employment and randomly thereafter
  • Must be at least 18 years of age or older as required by applicable law and possess a high school diploma or GED

Working Conditions:

  • Outdoor patrol plus office assignments and inside visits to businesses
  • Shifts may vary:  morning, evening and weekend, with some late nights and early mornings

Area: Operations
Reports To: Director of Safety & Hospitality
Supervises: Blue Suede Brigadier Hospitality and Safety Officers

Please send all resumes to Christine Taylor, taylor [at] downtownmemphis [dot] com. Indicate which job position you are applying for in email.